1. Introduction
Welcome to bigbaazi. We know your privacy matters — so this Privacy Policy is written in plain, straightforward language so you always know exactly what happens with your information.
This policy applies to the bigbaazi website, mobile app, and all related services. By using our services, you agree to this Privacy Policy.
bigbaazi We never treat your information as a commodity. Your personal data is a responsibility — one we are committed to protecting.
This policy protects your rights. If anything is unclear, our support team is always ready to help.
2. What information do we collect?
Bigbaazi collects two types of information from you — information you provide directly and information collected automatically.
Information provided directly by you:
- Name, date of birth, and nationality
- Email Address & Mobile Number
- Residential Address
- National ID or passport details (for KYC verification)
- Payment method details (mobile banking number, bank account)
Automatically collected information:
- IP Address & Device Information
- Browser type and operating system
- Site access times and page information
- Gaming Activity & Transaction History
- Cookies & Session Data
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Identity Information | Account Creation & KYC | Yes |
| Contact Information | Notifications & Support | Yes |
| Payment Information | Transaction Processing | Yes |
| Device Information | Security & Fraud Prevention | Automatic |
| Gaming History | Service Improvement & Responsible Gaming | Automatic |
3. How is your information used?
Bigbaazi uses your information only for specific, transparent purposes — never for anything unnecessary or unauthorized.
- Account Management: Registration verification, login security, and profile updates.
- Service delivery: Gaming experience, transaction processing, and support.
- Security: Fraud prevention, money laundering detection, and account security.
- Legal Obligations: Meeting regulatory requirements and complying with licensing conditions.
- Service improvement: Improving platform performance and developing new features.
- Contact: Important updates, security alerts, and support responses.
Bigbaazi never shares your information with third parties for marketing or advertising purposes.
5. How is your information kept secure?
Bigbaazi follows the highest industry security standards to protect your information. Our security measures are multi-layered:
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Firewall Protection: An advanced firewall system blocks unauthorized access.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Real-Time Monitoring: A system for instantly detecting suspicious activity.
- Regular Security Audits: Regular system audits conducted by independent experts.
- Access Controls: Only authorized personnel may access specific data.
In the event of a security breach, we will notify affected users within the legally required timeframe and take all necessary steps to address it.
6. Cookies & Tracking Technologies
Bigbaazi uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.
We primarily use three types of cookies:
- Essential Cookies: Required for login sessions and site security — the site cannot function without these.
- Functional Cookies: To remember your preferences, such as language settings.
- Analytics Cookies: To understand site usage and improve our services (anonymized data).
You can manage or block cookies through your browser settings, though some features may not work correctly as a result.
7. How long is data retained?
Bigbaazi does not retain your information longer than necessary. Retention periods are determined by legal obligations and operational needs:
- Account Information: For up to 5 years after account closure, as required by law.
- Transaction History: Minimum 5 years, in accordance with financial regulations.
- KYC Documents: Typically 5–7 years, in accordance with regulatory guidelines.
- Communication Logs: Support tickets and chat history for up to 3 years.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
8. Your Data Rights
Bigbaazi ensures you have full control over your data. You have the following rights:
Right of Access
Request a copy of the personal information we hold about you.
Right to Rectification
You have the right to request corrections if any of your information is inaccurate.
Right to Deletion
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You may request that processing of your data be restricted for specific reasons.
Right to Data Portability
You can request a copy of your information in a structured, readable format.
Right to Object
Right to object to the processing of your data for specific purposes.
9. Children's Privacy
Bigbaazi is strictly for users aged 18 and above. We do not knowingly collect any data from children or minors.
If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
If you suspect a minor is using bigbaazi, please notify our support team immediately.
10. Notice of Policy Changes
Bigbaazi may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or through a platform notification.
Continued use of bigbaazi after any changes takes effect means you accept the updated policy. We recommend checking this page from time to time.
The current version of this Privacy Policy was published in January 2026.
11. Privacy Contact
To exercise your data rights or for any privacy-related questions, contact our support team:
- Live Chat: Get 24/7 support in Bangla through the bigbaazi platform's support section.
- Email: [email protected]
We typically respond within 72 hours of receiving your request.
Exercising your privacy rights is free — no fees apply.